Introduction to Our Privacy Policy
Last updated: September 09, 2024
At RZ World, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website and make purchases.
Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Information: When you create an account, place an order, or contact customer service, we may collect personal information such as:
- Name
- Email Address
- Phone Number
- Shipping and Billing address
- Payment information
- Usage Data:
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
- Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
How We Use Your Information
- Order Processing and Fulfillment: To process and deliver your orders, including sending order confirmations and updates.
- Customer Support: To respond to your inquiries, requests, and provide customer support.
- Marketing Communications: To send you promotional emails about new products, special offers, and other marketing information, unless you opt-out.
- Service Improvement: To analyze usage trends, evaluate and improve our website, products, and services.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Returns and Exchanges
- Delivery Coverage: We strive to deliver to all serviceable pin codes using reliable courier partners.
- Exchange Policy: If the size does not fit or there are any issues with the product, customers can exchange it. Please contact our customer support for assistance with the exchange process.
- Delhi NCR Returns: Customers in the Delhi NCR region can return or exchange products. Our customer support team will guide you through the process.
Contact Information
We are here to assist you! If you have any questions, concerns, or feedback regarding our Privacy Policy or your personal information, please do not hesitate to reach out to us. Our dedicated customer support team is always ready to help you with any inquiries you may have regarding your orders, returns, exchanges, or any other aspect of our services.
How to Reach Us
- Email: You can contact us via email at support@rzworld.in. We strive to respond to all inquiries within 24 hours.
- Phone: For immediate assistance, feel free to call our customer care team at 91 9311279892. Our support hours are Monday to Saturday, 9 AM to 7 PM.